Notifications

The complaints, requests, suggestions and thanks information received from the customer are entered into the system as a notification. If deemed appropriate, it is also ensured that the customer can directly enter the notification on the page to be opened through the Extranet applications (if any).

When the notification record received from the companies is saved in the system, a message can be sent as “Your Notification / Complaint has been recorded”. Regarding the incoming notification, task records can be entered for the units, and the related work done can be tracked with the help of task assignments. By grouping the notification data, it is possible to track what kind of notifications are received, how often, and from which departments.

You can define the solutions on the system and reach fast solutions. Corrective actions can be developed regarding these. When the related company is visited, if there is a complaint, the customer / supplier can be informed about the processes regarding the status of the complaint, and the conversations can be directed accordingly.

Suggestions coming from within the company or from customers can be saved in the system; this information can be viewed collectively when requested, and work can be carried out by opening task records. If a positive notification is received from companies, automatic notifications can be sent to relevant persons or units and managers within the company.